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    My document is valid but my verification was declined, why?

    Make sure that you are taking a real-time photo (not scanned or opened on a computer/phone) of your passport or a national ID card, as these are the only documents that are accepted for the identification.

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    Legal address: Business Centre SKY OFFICE, 20th floor of the Tower B, Roberta Frangeša Mihanovića 9, Zagreb, Croatia;
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