01 October 2019 PeerBerry launches Live Chat - one more step closer to clients
In early October 2019, PeerBerry launched a Live Chat – an online chat tool on the website of alternative investment platform, which makes PeerBerry one step closer to its clients. The new function makes PeerBerry communication with investors more friendly, innovative and faster.
“We strive to be innovative and provide consulting solutions that meet modern clients’ expectations. The new technology will expand the services of PeerBerry Customer Care team and help to ensure the prompt provision of relevant information to the clients via the Internet, without having to leave the computer or smartphone while browsing the platform’s website” – says Inga Zubanove, Head of Customers Care at PeerBerry.“
The way how to chat online depends on clients’ choice. During working hours PeerBerry Live Chat tool provides possibility to chat online on the website or via Facebook messages. In case the client leaves a message and exit PeerBerry website, he/she will receive an answer by email.
„We are constantly asking our clients to share their feedback about quality of our services and we care about their expectations. The vast majority of our clients need to get an answer quickly. Online chat is one of the means to move forward with the quality of customer service in terms of direct communication“,- says I. Zubanovė.
Keeping a strong focus on client service quality, in the second half of this year PeerBerry has increased its customer service team. This has led to a higher clients’ satisfaction rate and higher response rate to customer requests within a reasonable time.
“According to our clients’ feedback, 99% of PeerBerry investors would recommend our platform to their friends and relatives. We appreciate this very much. The trust expressed by our clients inspires us to put all our efforts to bring best experience of investing in PeerBerry and best client service”, – underlines I. Zubanovė.
Investors PeerBerry website rate as one of the best designed P2P websites – modern, simple to use and functional.